Terms & Conditions

Last updated: 24th September 2025

Diffability Driving Limited

1. About These Terms

These terms and conditions (“Terms”) govern your use of the diffabilitydriving.co.uk website and the booking of driving instruction services provided by Diffability Driving Limited (“we”, “us”, “our”).

Company Details:

Company Name: Diffability Driving Limited
Company Registration Number: 15901977
Registered Office: Flat 4 Alexander Court, Station Road, Glenfield, Leicester, England, LE3 8BU
Website: diffabilitydriving.co.uk

By using our website or booking our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Our Services

We provide specialised driving instruction services including:

Adaptive driving lessons for individuals with physical and neurological disabilities
Special educational needs driving support
Mental health and anxiety support driving instruction
Instructor training programs
Theory test preparation
Assessment and familiarisation sessions

3. Booking and Payment

3.1 Lesson Bookings

All lesson bookings must be confirmed in advance
Bookings can be made via phone, email, WhatsApp, or our website
Lessons are subject to instructor availability
We reserve the right to refuse service at our discretion

3.2 Payment Terms

Payment is due at the time of booking or before the lesson commences
We accept cash, bank transfer, and card payments
Lesson packages must be paid in full at time of purchase
Prices are subject to change with reasonable notice
All prices include VAT where applicable

3.3 Lesson Packages

Lesson packages are non-refundable once purchased
Package lessons must be used within 12 months of purchase
Unused lessons may be transferred to another suitable student with our agreement
Package discounts apply only to pre-paid blocks of lessons

4. Cancellation and Rescheduling

4.1 Student Cancellations

48+ Hours Notice: Reschedule at no charge
Less than 48 Hours: Full charge applies
Medical Emergencies: We understand the unpredictable nature of disabilities and will consider each case individually

4.2 Our Cancellations

We may need to cancel lessons due to instructor illness, vehicle breakdown, or severe weather
Alternative arrangements will be offered where possible
Full refund provided if alternative cannot be arranged
We are not liable for any consequential losses arising from our cancellation

4.3 Test Date Changes

Driving test date changes must be made directly with DVLA
We cannot guarantee instructor availability for rearranged test dates
Additional lessons may be required if significant time passes between original and new test dates

5. Health and Safety

5.1 Student Responsibilities

Students must disclose all relevant medical conditions that may affect driving ability
Current medical certificates must be provided where required by DVLA
Students must inform us of any changes to their medical condition
Students must not attend lessons under the influence of alcohol or drugs
Students must wear appropriate footwear and clothing

5.2 Our Responsibilities

All vehicles are regularly maintained, taxed and insured
All instructors are DVLA approved and enhanced DBS checked
We maintain appropriate public liability and professional indemnity insurance
Adaptive equipment is regularly inspected and maintained
We follow all current government guidelines regarding health and safety

5.3 COVID-19 and Health Precautions

We reserve the right to implement additional health and safety measures as required
Students with symptoms of infectious illness should not attend lessons
We may refuse lessons if we believe there is a health risk

6. Vehicle Use and Insurance

6.1 During Lessons

Students are covered by our motor insurance during lessons
Insurance is valid only when the approved instructor is present
Students must follow all instructor guidance regarding vehicle operation
Any damage caused by negligent or reckless behavior may be charged to the student

6.2 Driving Tests

Our vehicle may be used for practical driving tests subject to availability
Students must have completed sufficient lessons in our vehicle before test use
Additional charges apply for test day vehicle use
Students are responsible for DVLA test fees

7. Data Protection and Privacy

7.1 Information Collection

We collect personal information necessary to provide our services
This includes contact details, medical information relevant to driving, and lesson progress
We may record lessons for training and assessment purposes with your consent

7.2 Information Use

Personal information is used solely for providing our services
We may share information with DVLA/DVSA/Police where legally required
Medical information is handled in accordance with relevant data protection laws
We do not sell or share personal information with third parties for marketing purposes

7.3 Data Retention

Records are maintained for insurance and regulatory purposes
Personal information is deleted when no longer required
You have the right to request access to your personal information

8. Limitation of Liability

8.1 Our Liability

Our liability is limited to the value of services provided
We are not liable for consequential, indirect, or special damages
We are not liable for failure to pass driving tests
We are not liable for delays or cancellations beyond our reasonable control

8.2 Student Liability

Students are liable for any damage caused by negligent or willful actions
Students must compensate us for any fines or penalties resulting from their actions
Students are responsible for ensuring they meet DVLA requirements for licensing

9. Intellectual Property

9.1 Website Content

All content on our website is owned by us or used with permission
You may not reproduce, distribute, or modify our content without written consent
Testimonials and reviews may be used by us for marketing purposes

9.2 Teaching Materials

Any teaching materials provided remain our intellectual property
Materials are for personal use only and may not be shared or reproduced

10. Complaints and Disputes

10.1 Complaints Procedure

Complaints should first be raised directly with your instructor
If unresolved, complaints should be escalated to management
We aim to resolve all complaints within 14 days
Serious complaints may be referred to DVLA or relevant professional bodies

10.2 Dispute Resolution

We aim to resolve disputes through direct negotiation
If necessary, disputes may be referred to mediation
These Terms are governed by English law
Any legal proceedings must be brought in English courts

11. Website Use

11.1 Acceptable Use

Our website must be used lawfully and responsibly
You must not attempt to gain unauthorised access to our systems
You must not upload malicious content or interfere with website operation
You must provide accurate information when using our services

11.2 Website Availability

We aim for continuous website availability but cannot guarantee this
We may suspend the website for maintenance or updates
We are not liable for losses arising from website unavailability

12. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites. Use of such websites is at your own risk.

13. Changes to Terms

13.1 Updates

We may update these Terms from time to time
Updated Terms will be posted on our website with the revision date
Continued use of our services after updates constitutes acceptance of new Terms
Significant changes will be communicated directly to active students

13.2 Notification

We will provide reasonable notice of material changes to Terms
Students may terminate services if they do not accept updated Terms

14. Contact Information

If you have any questions about these Terms or our services, please contact us: